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Personal and Professional Growth

Customer Service Representative

Wuxi, JS, CN, 214400

We're passionate about applying our expertise to engineer and manufacture applications that will perform in the most challenging environments. Every day, more than 20,000 associates around the world collaborate to deliver unique solutions and unparalleled value to our customers.


1. Assist with Sales dealing customer contract.

2. Processing orders, following up on order status, keep the customer and sales team informed of any changes, take the lead in the expedite progress.

3. Follow up the payment status after sales agreed with customers.

4. Assist our Company's sales function in making joint call at customers with sales engineer, deliver presentation /training to customer.

5. Create customer data-base, Consolidate and maintain sales records, produce statistics and issue relevant reports to sales.

6. Handle customer complaints with price, packaging, credit shipping and delivery, work as a coordinator with related department such as replenishment, logistics, finance to enhance customer satisfaction with company products and services.

7. Take the responsibility of help team member to solve issues in daily working.

8. Arrange shipments.

9.Assist with planning team and check customer Forecast can meet their request.



  1. MS Office (Excel, Access, Word, PPT) Master Competency.
  2. Independent thinker with strong competencies in data analysis.
  3. Professional demeanor and presentation, strong customer service interest and skills.
  4. Time management – independent self-starter.
  5. Organized, detailed and strong interest in continuous improvement.
  6. Communications, team building, and strategic thinking skills.
  7. Analytical capability to work independently and problem solve related to serving our customers.
  8. Good written and speaking in English.     
  9. Capable of working independently.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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