Customer Service Representative

Your career begins at Cone Drive Operations, a Timken company!  Cone Drive is located in beautiful Traverse City, Michigan and boasts nearly 100 years of success in the gearing industry.  If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Customer Service Representative ("CSR") works closely with customers to provide quotations, process orders, communicate delivery status, handle customer generated changes, and educate customers on the products and services that Cone Drive provides.  This role acts as the link from customers to the rest of the company on communications/issues.
 
Responsibilities 

• Quote and order entry into the Infor XA software system 
• Liaison for communication with customers through various channels
• Review and processes customer change orders
• Review and verification of quote and purchase order specifications and customer requirements
• Review, maintain and update customer quotes and orders to ensure accuracy and efficiency 
• Aid customers in damage and warranty repair/replacement claims
• Project management from initial quote to final shipping arrangements
• Root cause and Continuous Improvement action planning and implementation

Requirements:

• HS Diploma or equivalent
• Strong written and oral communication skills
• Highly organized and detailed oriented 
• Willing to collaborate with multiple departments
• Experience with Microsoft Word, Excel and Outlook
• Ability to work overtime
• Strong problem solving skills

Preferred:

• Previous experience in customer service and or technical environment
• Associates or Bachelors Degree

This position may require access to United States export controlled technical data (“CTD”) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR).  Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.