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Personal and Professional Growth

Customer Service Representative

Traverse City, MI, US, 49684

Your career begins at Cone Drive Operations, a Timken company!  Cone Drive is located in beautiful Traverse City, Michigan and boasts nearly 100 years of success in the gearing industry.  If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Customer Service Representative ("CSR") provides service to our customers by providing quotations, processing orders, communicating delivery updates, handling customer generated changes and educating customers on the products and services we provide. This role acts as the link from customers to the rest of the company on communications/issues.



  • Provides price and delivery quotations to customers
  • Processes customer purchase orders which includes contract review and order entry
  • Reviews availability and guidelines and then schedule some orders
  • Clarifies ambiguous requirements to ensure customer specifications are met 
  • Processes customer change orders
  • Provides communication link between customers and company
  • Processes customer returns and complaints
  • Manages project orders when required
  • Manages projects to improve customer service, increase company revenue and reduce company costs 



  • Experience with Microsoft Word, Excel and Outlook
  • Ability to work some overtime
  • Above average keyboarding skills
  • Above average communication skills, both written and oral
  • Must demonstrate an ability to work effectively in a team environment in a variety of situations
  • Above average problem solving skills
  • Must demonstrate the ability to be a self-starter
  • HS Diploma or equivalent



  • Previous experience in customer service and or technical environment
  • Associates or Bachelors Degree

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Traverse City
Nearest Secondary Market: Northern Michigan

Job Segment: Customer Service Representative, Customer Service