Personal and Professional Growth

Customer Service Representative

Traverse City, MI, US, 49684

Your career begins at Cone Drive Operations, a Timken company!  Cone Drive is located in beautiful Traverse City, Michigan and boasts nearly 100 years of success in the gearing industry.  If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Customer Service Representative ("CSR") works closely with customers to provide quotations, process orders, communicate delivery status, handle customer generated changes, and educate customers on the products and services that Cone Drive provides.  This role acts as the link from customers to the rest of the company on communications/issues.

  • Quote and order entry into the Infor XA software system 
  • Liaison for communication with customers through various channels
  • Review and processes customer change orders
  • Review and verification of quote and purchase order specifications and customer requirements
  • Review, maintain and update customer quotes and orders to ensure accuracy and efficiency 
  • Aid customers in damage and warranty repair/replacement claims
  • Project management from initial quote to final shipping arrangements
  • Root cause and Continuous Improvement action planning and implementation


  • HS Diploma or equivalent
  • Strong written and oral communication skills
  • Highly organized and detailed oriented 
  • Willing to collaborate with multiple departments
  • Experience with Microsoft Word, Excel and Outlook
  • Ability to work overtime
  • Strong problem solving skills


  • Previous experience in customer service and or technical environment
  • Associates or Bachelors Degree

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.




The Timken Company designs a growing portfolio of engineered bearings and industrial motion products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $4.5 billion in sales in 2022 and employs more than 19,000 people globally, operating from 46 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Traverse City
Nearest Secondary Market: Northern Michigan

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