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Customer Service Analyst

Santa Fe Springs, CA, US, 90670

Timken's Philadelphia Gear brand has a current opening for a Customer Service Analyst position.  This position is responsible for supporting all customer-related activities, satisfying customer requirements, communicating with customers and sales on specific job requirements.


Essential Responsibilities:


  • Communicating with customers and sales on specific job requirements, deliveries, quotes, inspection reports and other customer related information.
  • Work with Engineering Dept to create work routers and manage projects to completion.
  • Ability to process customer orders in an accurate and timely fashion.
  • Will also be responsible for shipping arrangements for incoming and outgoing product.
  • Logistical support - work with suppliers.
  • Internal and external on all out-sourced requirements as they relate to purchased bill of material items.
  • Coordinating with vendors to insure delivery on components for jobs, purchased items and communicating schedule back to operations.
  • Estimating - will be responsible creation of quotes and customer inspection reports based on market pricing.
  • Maintain all special pricing and customer programs and properly state lead times and delivery based on shop load.
  • Master scheduling - will be responsible for loading shop schedule to maintain the business goals as they relate to sales, OTD and past due.
  • Responsible for communicating expedite or special customer requests and for working operations in regards meeting the shop schedule.
  • Supporting management team to deliver business plan objectives for shipments, gross margin, on time delivery and cost control.
  • Achieve business plan goal as it relates to customer service levels: timeliness of quotes, timeliness of response to customer and on time delivery.
  • Accuracy in estimating jobs so that gross margin business goals are attainable.
  • Communicate with sales representatives and customers to insure quality and delivery per established KPI's.
  • Manage out-source and vendor supply chain to insure supplier on time delivery.


Technical/ Functional Skills:

  • Strong communication skills (verbal & written) and teamwork approach
  • Strong analytical skills including the ability to analyze and interpret data
  • Skilled in all basic MS Office products and working knowledge of ERP systems (preferably Epicor)
  • Administrative and organizational skills to manage lead-time data in support of Customer Service department


Basic Qualifications:

  • 5+ years’ experience in customer service
  • Bachelor Degree in a related field

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Los Angeles

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