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Personal and Professional Growth

Global Order to Cash BPO

North Canton, OH, US, 44720

We're passionate about applying our expertise to engineer and manufacture applications that will perform in the most challenging environments. Every day, more than 20,000 associates around the world collaborate to deliver unique solutions and unparalleled value to our customers.



This position serves as the lead Global Business Process Owner (BPO) for Order Management (OM) activities for both bearing and non-bearing/MPT businesses. Accountable for process definition and effectiveness for all business processes under the Order Management umbrella. Oversees global projects impacting customer service activities and how our customers interact with the Timken in the order to cash processes. Provides support to other areas such as Sales and Pricing along with coordination activities with DWL processes as they impact OM/external customers.

Directly manages a team of business process analysts that are focused on Order Management, Pricing and Sales  business process oversight to include end user process execution adherence, process maintenance and improvements and solving execution problems working with end users, power users, other business process managers and members of the SAP Solutions Team. Position also drives business performance metrics by improving and driving execution of these processes.


Essential Responsibilities

•    Serve as the SAP Order Management business process expert on large multi-functional business projects focused on acquisitions, integrations into SAP, and new programs for both core bearing and MPT/non-bearing products/businesses. Responsibilities include:
o    Ensure established global designs in wide range of OM sub-business processes are implemented 
o    Coordinate across various functional areas to define any new business processes required due to unique situations
•    Global OM Process Owner establishing priorities & oversight of functional area, working with SAP Solutions team to approve/prioritize SAP enhancements & business case development for specific OM projects..
•    Oversee and support global projects focused on improving order management / customer-facing business process to include Pricing and Sales business processes as they related to OM.
•    OM Process adherence by end users globally
•    Development and maintenance of training materials and work instructions content (usually working with Power Users and STARS globally)
•    Oversight of OM processes automated via robotic process automation to make sure correct process is automated.

Technical/Functional Skills

-    Demonstrated proficiency to navigate SAP

-    Cross functional supply chain experience.
-    Experience leading projects and teams     
-    SAP Order Management experience



- Bachelor's degree in Business, Supply Chain, IT; MBA preferred

- 10 years experience in Process Improvement; SAP ERP, SAP CRM

- 5 years direct customer service experience

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Canton
Nearest Secondary Market: Akron

Job Segment: BPO, ERP, Supply, SAP, CRM, Operations, Technology