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Personal and Professional Growth

Customer Service/ Supply Chain Analyst

New Haven, CT, US, 06510

Your Career Begins at Timken 
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.


Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Customer Service/ Supply Chain Analyst based out of New Haven, CT regional service center. The purpose of this position is to support all customer-related and supply chain activities related to in-house orders as assigned.


Essential Responsibilities Include:


Generating Quotes & Purchasing:

  • Gather and record cost information from historical data, supplier quotes, and internal manufacturing resources; creat cost estimates and apply appropriate margins to costs to create quote
  • Ensure that customer commercial terms and conditions and quality requirements are properly negotiated and included in order entry information and that the service center complies with those requirements
  • Plan, negotiate, buy and expedite service and material requirements for each order with both outside vendors and internal resources
  • Ensure consistent cross regional pricing is applied to quotes using history


Primary Customer Support Contact:

  • Primary liason maintaining relationships between customers and internal production resources
  • Coordination of customer visits based on customer needs and requirements
  • Generate order progress reports as requested by customer
  • Support Engineering in creating Bill of Materials and parts specifications
  • Coordinates and assures timely response to all customer needs and requests. Guide plean for on-time delivery
  • Function in a teamwork atmosphere for all endeavors


Technical/ Functional Skills:

  • Strong analytical skills including the ability to analyze and interpret data
  • Skilled in all basic MS Office products and working knowledge of ERP systems (preferably Epicor)
  • Direct experience in supply chain responsibilities - sourcing, planning, inventory management, etc.
  • Cognitive ability and inclination to solve problems and will recommend specific/ innovative changes to effect improved effencies


Basic Qualifications:

  • Applicant must have 5+ years of customer service/ supply chain experience.
  • Bachelor’s degree in a business related field from an accredited college or university.
  • Excellent computer skills (proficient in Microsoft Office software), and strong written and verbal communication skills are required.



All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: New Haven
Nearest Secondary Market: Hartford

Job Segment: Supply Chain, Supply, Engineer, ERP, Customer Service, Operations, Engineering, Technology