Personal and Professional Growth
Associate Customer Relations Analyst
Wadsworth, Ohio, United States, 44281
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Customer Service and Shipping Representative at PT Tech, a subsidiary of Timken located in Wadsworth Ohio is a hybrid role combining customer-facing service, inside sales support, and shipping/warehouse duties to ensure excellent customer experiences and efficient order fulfillment.
Key responsibilities:
- Serve as main contact for assigned customers via phone, email, and chat; document interactions in CRM and provide product/application guidance.
- Process orders, returns and shipping documentation, update customer portals and carrier websites with accurate shipment information.
- Coordinate with sales, production planning, logistics, technical services, and account managers to resolve complex customer issues and escalate as needed.
- Troubleshoot application issues and provide product recommendations to optimize customer performance; prepare and present customer requirements to internal teams.
- Perform shipping and warehouse duties including picking, packing, labeling, preparing orders, maintaining inventory records, and using forklift as required.
- Use SAP, CRM, and other systems for pricing, availability, order entry, and tracking.
- Assist with export compliance (ITAR/EAR) and ensure assigned customer portals and ship-to/ship-from codes are accurate.
- Collaborate with cross-functional teams and travel as needed.
Basic qualifications:
- High school diploma or equivalent required.
- Minimum 3 years customer service experience (preferred 5 years).
- Proficiency with Microsoft Office; experience with SAP and CRM systems preferred.
- Experience with logistics, carrier portals, and warehouse shipping/receiving.
- Forklift operation experience preferred.
- Strong verbal and written communication skills; comfortable presenting one-on-one and to small groups.
- Problem-solving orientation with a mix of routine and adaptive decision-making.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2024.
We have been recognized as one of America's Most Responsible Companies 5x by Newsweek and one of the World's Most Ethical Companies® 14x by Ethisphere.
Why Choose Timken?
- Over a century of knowledge and innovation
- A culture of top performance
- A global, diverse environment
- Products that contribute to a sustainable world
- A conviction to improve communities around us
- Competitive salary and benefits
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Fulfillment, Forklift, Warehouse, CRM, Inside Sales, Operations, Manufacturing, Technology, Sales