Senior Application Engineer - Chain & Coupling

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Responsibilities:

• Provide technical solutions to customers based on customers’ application data for chain and coupling business. Conduct visits to customers, distributors and vendors to communicate, handle product related activities.
• Conduct customer visits to provide on-site and inhouse trouble shooting of chain and coupling products when necessary to determine corrective actions and/or application issues. And prepare inspection and damage analysis report/documents and deliver the information to customers about the premature failure.
• Communicate with global engineering team about complicated solutions, new product development, premature failure analysis with high technical requirement.
• Manage and record customer complaints, quality issues, damage analysis, trouble shooting internally with QIM and other systems to drive the continuous technical improvement process for product or application in China.
• Maintain the connection with customers, branch offices and engineering team to identify leads of IM products opportunities.
• Contribute and suggest on product continuous improvement, localization or cost savings
• Cooperate with other product lines to investigate customers’ pain point and build synergy solutions to fulfill customer’s requirement.
• Minimize the errors to reduce warranty cost through effective product definition and support

Requirements:

• Comprehensive product and industrial knowledge of chain, coupling or other drive system related products.
• Practical onsite service experience and insight, chain and coupling relevant experience is preferred
• Accurate, detailed and solution-oriented
• Moderate level of verbal and written communication in English
• Basic knowledge of general MS-Office
• Knowledge of the various markets and products applications, such as construction, oil&gas, automation
• Ability to effectively communicate difficult technical information to different audiences
• Mechanical engineering with more than 5 years technical work experience is preferred.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.