Customer Service Analyst

Career Opportunity: Customer Service Analyst

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Together, We’ll Keep the World Moving Forward

Standard Machine was founded in 1967 and acquired by Timken in 2013.  Not everyone knows what Timken makes. But you'll recognize what Timken makes possible. We engineer solutions that keep the world moving by offering products and services to keep the world’s equipment, machinery, and vehicles in motion. At Standard Machine we design and manufacture high-quality parts for critical industries including pulp and paper, mining, oil and gas, chemical processing plants, steel mills, marine applications, transportation, military, and aerospace.

Reporting to the Planning and Inside Sales Manager, the Customer Service Analyst responsibilities include managing customer requirements, company manufacturing capabilities and company cost targets.

Key Responsibilities

• Customer Relationship Management and Satisfaction:
  • Serve as the primary point of contact for sales managers; understand unique customer requirements; proactively communicate order status and resolve issues to maintain high satisfaction.

• Quote-to-Order Lifecycle Ownership:
  •  Coordinate jobs from quote through order entry, considering production tracking, shipments, and final reporting; maintain accuracy in Epicor and documentation.

• Pricing and Margin Stewardship:
  •  Recommend margins aligned to market conditions and cost impacts; review pricing to meet margin targets; alert management to variances and cost overruns through PDR review

•  Contract and PO Review:
  • Validate alignment of customer POs/contracts with quotes, scope, terms, pricing, delivery, and warranty; identify exceptions or risks; update Epicor and notify stakeholders.

•  Growth and Diversification Enablement:
  • Provide timely product information, quotes, and capability updates; educate external sales on target markets and Standard Machine differentiators; support penetration of new accounts/sectors.

•  Cross-Functional Coordination:
  •  Collaborate with engineering, production, , estimating, and AR to resolve technical, cost, schedule, and billing issues;

Qualifications

Our ideal candidate possesses the following education and competencies.

Education

• Minimum 5+ years direct trade or industrial experience, preferably in a custom manufacturing environment.

• Previous customer service or administrative roles will be considered an asset.

Competencies

• Basic Understanding of machining including boring mills, lathes, hobbers, slotters, grinders, etc.
• Understanding of gearing, gear boxes, and related operations
• General knowledge of welding, heat treat, industrial painting, and material handling
• Excellent written and verbal communications skills including conflict resolution skills
• Deadline-oriented and strong attention to detail
• Accurate task completion with ability review and check own work
• Strong organizational and project planning ability
• Proficiency with Microsoft Office Suite including Word and Excel
• Proficiency with Epicor or comparable ERP system

Work that Matters

Working at Timken means working with dozens of industries on projects that have the potential to change the world. Everywhere you look, we’re there, improving reliability, raising the bar for efficiency, and driving sustainability. That’s been our focus for more than a century. And every day we seek out new opportunities to help our partners reach higher levels of achievement. All our work is held to the highest quality standards, and our facility maintains all of the following certifications and affiliations: API, ISO 9001-2015, AGMA, and CWB.

Put your Career in GEAR today!

Working at Standard Machine, a Timken Brand, opens the door for opportunity, benefits, and security.

Compensation

We offer a competitive salary to secure the brightest talent for our organization. We also have a short-term incentive (bonus) plan that pays based on individual and company performance.

Benefits

Our comprehensive benefits package includes health, dental, life insurance, short-term and long-term disability, AD&D, employee assistance program, RRSP/DPSP with company matching, vehicle discount programs, and MORE. We provide all PPE required, including annual reimbursement for steel-toed boots, and bi-annual reimbursement for prescription safety glasses.

Continuing Education

You'll have the chance to gain knowledge and experience in a wide range of industries and applications. Learn more through hands-on experience, core training and a selection of more than 4,400 online courses. In addition, tuition assistance opportunities are available if you want to enhance your education in a field related to your career.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

Applicants must provide proof of all relevant qualifications and be available to participate in a pre-employment testing procedure.

Only candidates who are permanent residents or citizens of Canada, residing in Canada, will be considered for this position.