Customer Service Analyst

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Gears and Services Philadelphia Gear brand is seeking a Customer Service Analyst based out of our New Castle, DE regional service center. This position supports all customer-related activities related to in-house orders as assigned.

Essential Responsibilities:
•    Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.

•    Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.

•    Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer’s equipment.

•    Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.

•    Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.

•    Coordinate between Sales, Engineering, Operations, and Customers.  And provide technical support to suppliers & customers as needed.

•    Achieve business plan goal as it relates to customer service levels: timeliness of response to customers, profitability, and on time delivery.

•    Expedite orders by working with purchasing and production teams as needed. 

Technical/ Functional Skills:
•    Administrative and organizational skills to manage both cost and lead-time data. 
•    Works independently and collaboratively within a team 
•    Ability to multi-task and set priorities 
•    Strong communication skills (verbal & written) 
•    Meet deadlines with a high degree of accuracy 
 
Basic Qualifications:
•    Applicant must have bachelor’s degree and a minimum 2 years’ experience or high school diploma and 5 + years of customer service experience

•    Ability to work as a member of the company’s customer service and engineering teams on various orders

•    Excellent computer skills (proficient in Microsoft Office software), and strong written and verbal communication skills are required.

•    Working knowledge of ERP systems, preferably Epicor 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.