Customer Service Associate - Parts

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Role Purpose:

The Customer Service Associate in the Parts Department provides customer support, and parts inventory control to the organization. Assist customers with issues that require follow up ensuring that customer’s inquiries, which begin at order desk, have been taken care of. 

Essential Responsibilities:

• Utilizing our ERP SAP system to create quotes, orders, invoices and other related transactions
• Prove customer support and perform data entry tasks
• Check inventory levels and advise customer of product status
• Follow up on orders that are on back order and keep customers up to date
• Provide exceptional customer service via phone/email communication
• Assisting customers with understanding what parts to order based on need and product (Twin, Single Line etc.)
• Complete customer transactions; charging client credit cards, collecting credit card payments, generating backorder reports
• Providing back-up support via scheduling service calls when required, as well as for warehouse 

Qualifications & Experience

• Software knowledge MS-Office

• Practical technical insight and knowledge
• University Degree / College Diploma or equivalent combination of experience and education.
• 2 + years’ experience as an Office Administrator, parts desk, or relevant experience
• Strong Microsoft suite experience, Advanced Excel
• 2+ years’ experience in Customer Service, Parts Desk, or Service Advisor

Skills & Personal Characteristics

• Accurate and solution-oriented problem solver
• Excellent communication skills and strong ability to deal with different personalities
• Highly organized, and an efficient multi-tasker

Technical Competencies:

• SAP knowledge & experience
• Accurate and solution-oriented problem solver
• Excellent communication skills and strong ability to deal with different personalities
• Manage, organizing, and an efficient multi-tasker

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.