Senior IT Analyst

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Location: Timken, Splits time between Keene and Lebannon, NH locations.

Job Type: Full Time

Shift: Day Shift

Salary Range: $79,200.00- $109,100.00

Position Summary

The Timken Company is seeking a Senior IT Analyst (Level III) to provide advanced end user and manufacturing IT support across U.S. manufacturing sites with regional responsibility. This role leads complex incident resolution, drives standardization and automation, and plans and delivers small to medium IT projects with clear scope, timelines, and outcomes. The Senior IT Analyst mentors junior analysts and partners with site leadership and corporate IT teams to ensure stable, secure, and efficient operations. This role acts as a trusted IT partner to plant leadership, translating business needs into practical technology solutions and influencing decisions through data, risk assessment, cost awareness, and project execution discipline.

Core Functions

• Serve as the senior escalation point for high impact IT incidents; perform root cause analysis and implement corrective and preventive actions across sites.
• Provide advanced support and administration of endpoint, network, and plant IT systems including Windows, Active Directory, SCCM, LAN/WAN, printing, RF devices, and shop floor PCs.
• Support and troubleshoot manufacturing systems and interfaces (e.g., SAP MII, Ignition/AS400, GE/IFix, Fanuc/DNC, Andon).
• Lead and manage small to medium IT projects, including scope definition, scheduling, risk identification, stakeholder communication, execution, and post implementation validation.
• Lead and execute regional IT initiatives such as workstation lifecycle upgrades, RF and printer standardization, patching improvements, and infrastructure remediation.
• Develop and maintain SOPs, runbooks, and automation to reduce repeat incidents and improve service consistency.
• Ensure compliance with corporate IT policies related to security, access control, backup, disaster recovery, and audit readiness.
• Manage vendor relationships including quotes, renewals, RMAs, and lifecycle planning; coordinate purchasing and asset tracking.
• Partner with site and regional leadership to understand business processes, operational risks, and improvement opportunities; align IT solutions and projects to manufacturing and business priorities.
• Translate technical issues, project risks, and tradeoffs into clear business impact and recommendations for non technical stakeholders.
• Lead change adoption for new technologies, systems, or standards, including communication, training, and post implementation support.
• Drive continuous improvement by identifying process gaps, inefficiencies, and opportunities for standardization across sites.
• Utilize the corporate ticketing system to log, track, and document incidents, problems, requests, and project related activities.
• Mentor Level I–II analysts and improve documentation, troubleshooting practices, and knowledge sharing.

This role requires a hands on technical leader with a strong business mindset, capable of owning outcomes, managing initiatives, influencing decisions, and driving change across multiple sites.

General Qualifications & Experience

• High School Diploma with 10+ years of relevant experience, or
• Associate’s degree in IT or related field with 7+ years relevant experience, or
• Bachelor’s degree in IT or related field with 4–6 years relevant experience.
• Strong experience supporting IT in manufacturing or distribution environments.
• Advanced troubleshooting skills across endpoints, identity, networking, printing, and shop floor technologies.
• Demonstrated experience planning and delivering IT projects, including coordinating resources, managing risks, and meeting timelines.
• Experience leading IT initiatives and driving standardization across multiple sites.
• Demonstrated ability to lead without authority, influence stakeholders, and drive outcomes across cross functional teams.
• Strong understanding of manufacturing business processes and how IT enables safety, quality, delivery, and cost objectives.
• Experience presenting project status, recommendations, risks, and outcomes to site or regional leadership.
• Strong communication, organizational, and customer service skills.
• Experience with ITSM/ticketing systems and service delivery metrics.
• Ability to work independently and prioritize across incidents, operations, and projects.
• Willingness to travel periodically to regional sites.
• Preferred certifications: ITIL Foundations, CompTIA Network+ or Security+, Microsoft Endpoint or Windows certifications.
• Must be a U.S. Citizen or Green Card Holder.

This position may require access to United States export controlled technical data (“CTD”) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR).  Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.
 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.