Customer Service Representative

Customer Service Representative

Bijur Delimon LLC

Position Summary

The Customer Service Representative is a key customer-facing role responsible for delivering a high-quality service experience across all touchpoints. This position serves as the primary contact for customer inquiries, supporting order management, quotations, and issue resolution while ensuring accuracy, responsiveness, and professionalism.

The role partners closely with internal teams to drive customer satisfaction, support sales objectives, and maintain strong client relationships. The incumbent also contributes to business growth by proactively identifying opportunities and maintaining market awareness.

Reports to: Customer Service Supervisor

Key Responsibilities

• Serve as the first point of contact for customer and prospect inquiries via phone, email, and digital channels
• Process customer orders, quotations, and returns accurately and efficiently within established systems
• Review orders for completeness, pricing accuracy, and compliance with company guidelines prior to entry
• Provide timely updates on order status, including tracking and expediting requests
• Resolve customer concerns proactively, ensuring a high level of customer satisfaction and escalation where appropriate
• Support achievement of sales targets by assisting with customer engagement, lead follow-up, and order conversion activities
• Maintain accurate and up-to-date customer data, including service records, returns, and complaints within CRM systems (e.g., Salesforce)
• Communicate customer feedback, complaints, and market intelligence to leadership to support continuous improvement and root cause analysis
• Represent the organization with professionalism, integrity, and a strong customer-first mindset

Qualifications & Experience

• High school diploma or equivalent required; post-secondary education in business or a related field is an asset
• Minimum of 3 years of experience in a customer service or inside sales role, preferably within an industrial, manufacturing, or technical environment
• Experience supporting technical or engineered products (e.g., lubrication systems, hydraulic or pneumatic components) is strongly preferred
• Demonstrated ability to manage customer interactions, process orders, and support sales activities

Skills & Competencies

• Strong customer service orientation with excellent communication and interpersonal skills
• Ability to manage multiple priorities with a high degree of accuracy and attention to detail
• Technical aptitude with a basic understanding of industrial equipment and systems
• Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce)
• Effective problem-solving skills with a proactive and solutions-focused approach
• Strong organizational skills and commitment to continuous improvement
• Ability to build relationships and work effectively with cross-functional teams

Travel Requirements

• Very minimal domestic travel may be required

About Bijur Delimon LLC

Bijur Delimon LLC is a global leader in the design and manufacture of advanced lubrication systems, components, and industrial solutions. With a broad portfolio ranging from single-point lubricators to complex automated systems, BDI serves a wide range of industries worldwide. The company operates globally, with facilities across North America, Europe, and Asia, and is committed to delivering innovative, high-quality solutions and exceptional customer service.