Quality Technician

Your Career Begins at Timken 
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

Location: Timken, Keene, NH

Job Type: Full Time

Shift: 1st Shift

Pay Range: $24.00-$31.00

What We Offer:

• Competitive Pay
• Comprehensive benefits package, including medical, dental and vision coverage.
• Benefits start on first day of employment.
• 401(k) retirement savings plan with generous company match.
• 10 paid holidays per year and paid vacation.
• Paid parental leave.
• Employee discounts on products and services.
• Tuition reimbursement upon start of employment
• Opportunities for professional development and career growth.

Purpose and Scope

The Senior Quality Technician is the plant-level owner and subject matter lead for New Product Introduction (APQP/NPI) and Management of Change (MOC) activities. This role leads cross-functional coordination, customer-facing submissions (FAI/PPAP), auditable recordkeeping in PLM/PDM systems, and advanced quality analyses to ensure successful implementation of new products and process changes while mentoring and supporting other quality team members.

Essential Duties and Responsibilities

• Own and govern plant APQP/NPI and MOC processes for multiple concurrent projects, ensuring milestones, schedules, and customer requirements are met.
• Lead development, maintenance, and tracking of APQP schedules and project milestones; proactively escalate risks and drive timely resolution.
• Serve as the primary plant point-of-contact for customer FAI/PPAP submissions, approvals, and related communications; represent the plant in customer meetings as required.
• Coordinate and execute complex first article inspections (FAI) and PPAP packages; ensure completeness and compliance with customer-specific requirements.
• Plan, coordinate, and analyze process capability studies (Cp/Cpk), measurement system analyses (MSA), and other statistical studies; present findings and recommendations to leadership and customers.
• Lead plant MOC workflows: initiate/track change requests, collect implementation documentation, manage customer acceptance processes, and ensure auditable evidence is maintained.
• Maintain and govern product/change documentation in Timken systems (TeamCenter, CADb, ONBASE, or equivalents); ensure records meet corporate and customer audit requirements.
• Apply and coach APQP quality tools (FMEA, control plans, process flow, MSA, capability studies) to identify risks and drive corrective/preventive actions.
• Generate, maintain, and present dashboard-level status reports for leadership showing APQP/MOC progress, open actions, and key risks.
• Mentor, train, and provide technical guidance to Quality Technicians (1 and 2); assign tasks, review work products, and verify completeness for customer submittals.
• Lead cross-functional change implementation teams (Engineering, Production, Supply Chain, Sales) to ensure robust execution of product/process launches and changes.
• Identify opportunities to improve local and corporate MOC/APQP procedures and lead implementation of approved process improvements.
• Support internal and external audits related to NPI and change management activities.
• May be assigned additional duties to support the plant, cross‑functional teams, evolving project priorities, and business needs — including opportunities that support professional development.

Education / Technical / Functional Skills                                                                              

• High School diploma or GED required; Associate degree or technical certificate in manufacturing, engineering technology, or related field preferred.
• 5+ years’ experience in manufacturing quality with progressive responsibility; demonstrated experience with APQP, PPAP/FAI, and MOC preferred.
• Advanced understanding of GD&T, blueprints, engineering drawings, and dimensional inspection practices.
• Strong statistical skills with experience in capability analysis (Cp/Cpk), MSA, and use of statistical software or Excel for data analysis.
• Proficient with Microsoft Office 365 (Excel, Project, PowerPoint, Outlook); experience with project scheduling tools preferred.
• Experience with PLM/PDM/document management systems (TeamCenter, ONBASE, CADb, or equivalents) preferred.
• Project management skills: ability to develop schedules, track milestones, manage stakeholders, and drive cross-functional teams.
• Excellent verbal and written communication skills; proven ability to read and follow project directions, operating instructions, and customer procedure manuals; able to write reports and present technical information to small groups and cross-functional teams.
• Strong analytical and reasoning skills: able to understand figures and proportions, perform statistical calculations, interpret results, solve practical problems, and apply known industry/customer standards to varied situations.
• Strong problem-solving skills and the ability to manage multiple priorities and projects simultaneously.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.