Associate Customer Service Analyst

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Associate Customer Service Analyst

The Associate Customer Relations Analyst is directly accountable to provide Customer Service support to Timken Customers.

This role must drive our efforts to provide support to internal customers (Sales, Supply Chain, Finance) and ex-ternal customers (distribution customers, distributors and/or end users) and prospects to achieve business goals. 

Improving efficiency of Timken sales and support implementation of regional sales business plans and tactics. Be the first point of contact for customer(s) and teamwork with assigned sales engineer to facilitate mutual relations, communication. To provide complex customer service, problem solving and analyses to customers and sales engineers/managers and coordinate communication between customer service, sales engineers, manufacturing plants and other Timken departments.

As a Associate Customer Service Analyst you will:

• Recording & processing orders and provide schedule and flag out potential issues.
• Independently track orders and forecasts and take necessary actions to avoid or solve potential delivery problems and order book changes
• Make sure specific customer requirements concerning service or orders are fulfilled or anticipated, make recommendations to update or improve existing procedures and processes.
• Be responsible for availability and tracking.
• Provide customer forecasting and competitor information database.
• Gather and update customer related information: customer shipping calendars, packaging requirements etc.
• Prepare requested customer and sales analyses and reports using available tools (CRM, SAP etc.)
• Support SE in new business creating the orders in the system and providing follow up.
• Make sure to receive customer POs approved.

Minimum qualifications

• Ability to communicate effectively in English, both verbally and in writing.
• Proficient in excel, SAP and CRM

Why Choose Timken?

• Over a century of knowledge and innovation.
• A culture of top performance.
• A global, diverse environment.
• Products that contribute to a sustainable world.
• A conviction to improve communities around us.
• Competitive salary and benefits:
  • Attractive benefits package above the law.
  • Annual performance bonus.
  • Savings fund and food vouchers.
  • Guaranteed profits.
  • Benefits such as Medical Insurance, with dental and vision coverage for spouse and kids under 25 years; life insurance; retirement plan and stock options purchase.
  • Wellbeing program for all employees

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.