Sales Support Representative

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

SALES SUPPORT REPRESENTATIVE

Purpose

The Sales Support Representative position, located in Charlotte, NC, is responsible for supporting the field Sales team on CRM tasks and business processes to increase sales efficiency and help enable profitable growth of Timken products and services.

The Sales Support Representative will utilize the knowledge of Timken’s SAP, CRM, Quality, Engineering, and business process and systems to support the sellers on the non-critical selling activities. This position is needed to provide, coordinate, analyze, and facilitate reporting of key information so that fact-based, timely business decisions can be made by the sellers and sales management associates.

The Sales Support Representative provides a seller a main point of contact in the organization to coordinate and drive the sales business processes. Coordination and collaboration with sales management and other functional organizations (pricing, engineering, quality, operations, finance, PPLs, etc.) is critical to achieve the sales objectives.

Responsibilities

• Business Reporting Support – Provide Sales Team with reports to support visit preparation – including, but not limited to –sales reports, quote reports, opportunity reports, visit history reports, Timken Documented Value (TDV) reports. In addition to documentation, support customer visits by generating presentation material to be used by seller during visit. Manage weekly highlight reports for RM. As needed, initiates, monitors, and submits reports including but not limited to, CRM task and opportunity data, expiring price reports, CIDR and supply chain data, and PPAP reports for customers. Information that is useful for the field sales associates to manage their business activities.
• Master Data Management (MDM2) - Maintains and communicates changes related to account and/or end user master data within CRM.
• Manage the General Office Functions including ordering supplies, support various business processes, managing marketing materials, and ensuring all office tasks are managed. Coordinate planning, preparation and management of customer events/tradeshows, sales planning meetings, customer meetings and team meetings. Maintain industry membership registrations/sports season tickets and payments.
• Special Price Coordinator (Renewal) – Review expiring price report and initiate renewal with the desired lead time. Monitor progress through the renewal process, especially the sales review step. Ensure the approved account pricing is loaded into SAP prior to the expiration date. Assist sales with the quote letter as needed.
• Special Price Coordinator (New Business) – Receive new business special price request through CRM task, customer service, or customer website. Submit NBPR for pricing analysis and approval. Assist sales with the quote letter as needed.

Technical/Functional Skills Required

• A combination of clerical, customer service, and office management experience.
• General PC knowledge and proficiency with Microsoft office.
• Analytical capability to work independently and problem solve related to serving our customers.
• Effective communication skills, verbal and written.

Qualifications

• High school diploma/GED or equivalent.
• At least 2 years of administrative customer service or sales support experience.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.