Customer Service Manager

What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries and start helping our customers push the limits of what's possible in their world of motion.

Wazee Crane, a division of the Timken Company, has an opening for a Customer Service Manager at its Broomfield, CO location.  The Customer Service Manager is responsible for managing all customer-related activities related to sales generation, technical estimating, quote management, and customer communication. This position is responsible for fostering customer relationships, following up on quotations, and generating sales leads to ensure the company meets its revenue growth objectives.  This position also manages a team of customer service analysts and reports into the Engineering and Customer Service Manager.

Essential Responsibilities

Customer Service

• Oversee all customer-related activity
• Manage customer service team
• Generate order progress reports as requested by customer
• Coordinate customer visits based on order requirements
• Serve as factory liaison to customers for specific orders
• Ensure timely response to all customers’ needs and requests
• Other duties as required

Quoting

• Perform technical estimating duties; collaborate with engineering team as needed
• Ensure competency and accuracy of technical estimates
• Review estimates created by customer service team
• Generate quotes based on customer inquiries, technical estimates, and engineering specs, verifying all information needed for accurate delivery
• Follow up on all open quote opportunities to maximize bookings
• Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements
• Perform necessary customer presentations during customer visits to facility

Inside Sales

• Maintain comprehensive knowledge of company’s capabilities, services, and products
• Assess customer needs, oversee engineering specifications, and convert customer opportunities into profitable sales
• Maintain existing sales and services, while implementing sales strategy and tactics to assure market growth
• Identify and implement new methods of lead generation

Minimum Qualifications

• Bachelors degree in business or related field
• 7 years of experience in customer service; 12 years preferred
• 5 years of experience leading a team;prior management experience preferred
• Familiarity with quote generation in ERP system required
• 5 years of experience working in a manufacturing setting preferred
• Industrial machinery sales experience preferred
• Technical estimating experience preferred
• Skilled in MS 365/Office Suite

Key Attributes

• Customer service oriented
• Multi-task, identify priorities, and meet deadlines
• Professional verbal and written communication skills, in person, and on the telephone with all levels of customers, suppilers and internal support teams
• Effective problem identification, analysis, and resolutions skills
• Excellent organizational skills
• Delegate and direct workflow
• Demonstrated ability to perform as part of a team, with the ability to lead or work independently as required
• Ability to manage time and priorities for maximum efficiency with available resources
• Display entrepreneurial spirit and quickly adjust to changing market conditions  
• Possess high energy level and ability to manage a multitude of tasks concurrently 

Work Environment

• This position works 5 days per week on-site at our Broomfield, CO manufacturing facility
• Work schedule is generally 7 a.m. to 4 p.m. Monday – Friday.

The yearly compensation for this role is $74,500- $102,000, is commensurate on experience and education, and could pay more or less than the posted range. This full-time position is eligible to participate in the company’s short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision.  Qualified candidates can apply for this position by clicking on the link located in the job posting at www.careers.timken.com

This position will be posted until October 16, 2024 or filled.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.