Branch Coordinator

Your Career Begins at Timken 
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

Role Purpose:

This newly established Branch Coordinator position exists to support customers, account managers, technicians, and dealers/distributors as applicable, and to complete day-to-day operations/administration tasks at our new Alaska branch office. The Branch Coordinator provides full-cycle sales support and premium customer service to both internal and external customers.

Essential Responsibiliites:

• Answer and direct branch phone enquiries and assist walk-in customers as necessary.
• Prepare customer quotations and invoicing orders for parts and installation using ERP and CRM software.
• Provide sales order management support to Account Managers and National Sales Manager.
• Efficiently schedule and communicate product installations and service calls performed by Technicians.
• Manage and maintain inventory levels appropriate for monthly sales projections.
• Select appropriate kits for customer/dealer installations and relay technical feedback on kit suitability to Engineering Department.
• Provide various reports to management & colleagues such as quote status, on time delivery, gross margin analysis and sales activity.
• Facilitate all communication and completion of the order process with other departments; liaise between Account Managers, Technicians, Engineering and Warehouse.
• Conducts inventory management on all parts and WIP (work in progress)
• Manages order board

Technical / Functional Skills:

•  Providing customer support for warranty, technical quality management, and basic technical support as needed.

•  Managing, organizing, and maintaining electronic customer records, contacts, sales opportunities and pricing structures.

•  Providing sales order management support to Account Managers and National Sales Manager.

•  Providing customer support for warranty, technical quality management, and basic technical support as needed.

•  Managing, organizing, and maintaining electronic customer records, contacts, sales opportunities and pricing structures.

• Efficiently scheduling and communicating product installations and service calls performed by Technicians.

• Managing and maintaining inventory levels appropriate for monthly sales projections.

• Selecting appropriate kits for customer/dealer installations and relaying technical feedback on kit suitability to Engineering Department

• Providing sales order management support to Account Managers and National Sales Manager.

•  Providing customer support for warranty, technical quality management, and basic technical support as needed.

• Managing, organizing, and maintaining electronic customer records, contacts, sales opportunities and pricing structures

Education:

• Bachelors Degree - B.Comm or Business Admin or
• College Diploma - Administration or
• Equivalent education / experience combination

Technical Competencies:

• SAP knowledge & experience
• Advanced Excel and Microsoft Office knowledge
• Salesforce or prior experience with other CRM software

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.