Service Center Technical Analyst

Your Career Begins at Timken 
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

Philadelphia Gear, a brand of Timken Power Systems, is seeking a Service Center Technical Analyst based out of our Houston, TX regional service center. The Service Center Technical Analyst is responsible for providing technical solutions to repair and parts inquiries in support of outside sales and manufacturing activities.  This position reports to the Service Center Engineering & Customer Service Manager.

Essential Responsibilities

• Provide product and application technical support to internal/external customers (outside sales, procurement, and manufacturing)
• Perform visual inspections, root cause/corrective action of incoming failed parts, and prepare the electronic forms during the I & R quote process
• Prepare I&R, Parts or Enclosed Drive quotations, working directly with outside sales team
• Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders
• Prepare Bill of Materials and routers for parts orders
• Work as liaison between outside sales and operations teams
• Other duties as assigned
• Occasional travel required

Basic Qualifications

• Bachelor's Degree in related field; Mechanical Engineering degree preferred
• 3 years of experience in technical support or high school diploma and 7 years of experience
• Intermediate Office 360 proficiency
• Intermediate keyboarding and video conference skills

Key Attributes

• Works independently and collaboratively within a team
• Effective and professional communication skills (verbal and written)
• Detailed and accurate record keeping skills

This full-time position is eligible to participate in the company’s short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision. Qualified candidates can apply for this position by clicking on the link located in the job posting at www.careers.timken.com.

 All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.